Terms of Service

Service Scope

VPNUPS provides international routes and subscription configurations for cross-border access, covering 120+ countries / 220+ routes, with support for Windows / macOS / iOS / Android / Linux. Available routes and configurations are shown in the user panel. Coverage information does not mean that every route will connect in every network environment.

This service provides network connectivity; it does not include accounts, memberships or content licenses for third-party websites. When accessing international websites, users must still follow the applicable regional, eligibility and content rules of those services. A working route does not guarantee that a third-party service will permit access.

Account and Subscription Rules

No email address is required; you can register with a username and password. Keep your account password and subscription link secure. Do not post them on public pages, in groups or in code repositories. Subscription links are access credentials. When troubleshooting, conceal the full link and any sensitive fields.

There is no limit on the number of devices that can be online at the same time. This applies to the user’s own devices and does not grant permission to resell or share an account with others. Renting or reselling accounts or subscriptions, and providing service to others through a shared subscription, are prohibited. If you notice signs of unusual account activity, stop sharing the relevant credentials and submit a ticket for review.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Traffic bundles remain available until used and never expire. See the Plans page for prices and traffic allowances; check the billing method and order details before paying. Alipay / WeChat / USDT are accepted.

Lawful Use

Users must comply with the laws and regulations of their location and any region relevant to their use of the service. The service must not be used for unlawful purposes. Network attacks, unauthorized system access, distribution of malicious software, fraud, and violations of others’ privacy or intellectual property are prohibited.

Do not use automated requests, malicious resource consumption or interference with route operations in ways that disrupt other users. Issues involving accounts, content or usage on third-party platforms must be resolved under those platforms’ rules. Changing routes does not replace required authorization or compliance checks.

Availability and Scope of Liability

Connection performance depends on factors such as the local network, carrier routing, device configuration, route maintenance and the status of the destination website. VPNUPS may adjust routes for maintenance or troubleshooting. We cannot guarantee that every route will remain available or promise specific speeds, latency or access to third-party content.

If you experience connection issues, first save any necessary configuration, check your local network and subscription status, then consult the Troubleshooting Handbook. Do not rely on this service as the sole connection for critical operations that require continuous connectivity.

Responsibility for network interruptions or changes to third-party services beyond reasonable control will be assessed based on the actual cause. This section does not exclude liability required by law or limit users’ statutory remedies and refund rights.

Refund Policy

You may request a full refund for any reason within 14 days of your first payment. You do not need to provide proof of a fault. Sign in to the user panel and submit a request through the ticket portal, providing order details that can be used for verification.

We may need to verify payment records and recipient details to process a refund. Provide only the information necessary through your ticket; do not submit your account password or full subscription link. Once a refund is processed, the paid benefits associated with that order will end. We will share progress through the ticket, without guaranteeing a specific arrival time.

Account Termination and Changes to These Terms

For unlawful use, resale or sharing, system attacks, or ongoing disruption of the service, VPNUPS may suspend the relevant connection or terminate account access based on the risk, and explain the action through an available panel notice or ticket. If you believe a decision was made in error, submit relevant records for review. Account actions do not automatically remove any applicable refund rights.

When service rules change, this page will be updated and the month of the update will be shown. Important changes affecting billing, refunds or existing usage benefits will be announced in the user panel. Changes will not retroactively reduce benefits agreed for orders already in effect, except where required by law. Review updates before continuing to use the service, and submit any questions through a ticket.